Astro Customer Service Conversation Leak

I am surprised how this help desk conversation get leak to the internet. It contain details on the customer!! no matter how bad the customer, they have no right to publish it on the net..!!!

http://media-mobi.com/en/index.php?pg=play&z=2xr9et60xd1h24mfh6ljmoag29kfad22&seeall=1

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